Delivery & Return

Delivery time is between 2 and 3 working days from the date you receive your order confirmation. On the same day, you will receive a tracking number by e-mail sent directly from the courier. All shipping costs associated with your purchase are stated on your order confirmation, and will be charged along with the payment for the purchased products. 


Prices for delivery within Denmark

GLS Pick Up: 2 Business days - 30 DKK

GLS Home Delivery: 2 Business days - 30 DKK

GLS Erhverv: 2 Business days - 30 DKK

Shipping in EU is DKK 120 for purchases less than DKK 1199. For purchases for more than DKK 1200 delivery is free of charge.

PIO Skincare offers you a 14-day right of return from the day you receive your package. However, we do not cover the cost of shipping returns. The value of the returned items will be transferred back to the credit card used for purchase. Below you will find the address to which you must return your purchased item(s): 

PIO Skincare

Warehouse adresse: 
Pilestræde 61
1112 København K

The item(s) you return must be wrapped securely and you are responsible for the package until we receive it. Therefore, it is a good idea to save the shipping receipt as well as the tracking number. The item(s) you are returning must be in the same condition as when they were received.


In case you have a complaint or a missing delivery, please contact PIO by email: Remember to include your order number, a description of the issue, and images of the claim in the e-mail.